Category Archives: community
be part of folk’s lives in a meaniful way
“Ok, but, enough about me…. lets talk about what you think about me.” Every time I hear a company, agency, or “social media guru” talk about getting something to go viral, I puke in my mouth. Just a little bit. (I won’t even get into the downside of being a virus right now.) I just [...]
Posted in community Tagged collaboration, community, culture, meaning, purpose, sharing Leave a comment
Apple Support Communities – Discussions aren’t Social?
“Apple Support Communities brings together thousands of Macintosh, iPod, iPhone, and iPad users from around the world to discuss Apple products and topics,” the official introduction reads. “Apple Support communities provides a wealth of information about your favorite Apple hardware and software products to help you get the most out of your purchase. And, in [...]
Users Are People Too
Just ran across my new favorite #loveyourcustomer hack! Back in the video days of Seesmic it was very easy to ‘humanize’ our users. They were real talking faces streaming down our screens all day long. I got to know many of them very well. Literally watching them laugh and cry, some at their lowest moments [...]
Three-minute Rule is a Great first step into Customer Development
Most companies I have spoken with–who are reluctant to explore the customer development process–feel that talking to customers is too hard and don’t even know where to begin. The secret (there is no secret) is to just start. It is much easier to have done something, than to think about doing something. In other words, [...]
Tweets inspired by morning sessions at DreamForce
I would love to come back to these tweets and dig in a little further under the surface. But, I wanted to at least quickly capture some of the thoughts inspired by this morning’s sessions at DreamForce. (The #’s link out to the original tweet.) Do you have a visual, defined, roadmap for customer success [...]
Sustainable Community – Over Eager Greeter
Ricardo Nunez made a comment in a previous post, that got me thinking about the transition from “engage and help everybody” to “the community maintaining itself”? A noble goal for cultivating a community. Though, like infinity, it is a goal you can never really reach. But, I wanted to share a few observations I’ve made [...]
books on community
Brainstorming titles of books on community with @communitygirl: “Community: All is Fair in Love and War” “Community: These People Kill Me” “Community: Love Scales” [ via tweeeet ] Community: All is Fair in Love and War Community is not all peaches and ponies. It is hard work and messy and beautiful and creative and draining. [...]
I hate Community Management
People’s “relationships” are emergent and thus can’t be managed. That is, they can be influenced but not controlled. [ via Charlie Ehin ] a.k.a. Why I Think ‘manager’ is the worst word to follow the word ‘community’ I prefer the phrase Community Cultivation and try to map all tasks and skills against gardening metaphors: planting [...]
say my name, say my name
I saw this float down my screen today, and it struck a nerve, because I have the same problem: At least 12 times yesterday someone asked me, “Do you know [name]?” or, “I was talking to [name] earlier, you know them right?” I had to shrug my shoulders and timidly reply, “I think so?” or, [...]
zappos twitter policy