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	<title>thomas knoll&#187; community</title>
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	<link>http://thomasknoll.info</link>
	<description>thinking out loud - community cultivation &#38; customer development</description>
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		<title>Peak Experience</title>
		<link>http://thomasknoll.info/peak-experience-91140</link>
		<comments>http://thomasknoll.info/peak-experience-91140#comments</comments>
		<pubDate>Tue, 31 Jan 2012 16:46:07 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[friendship]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[sbcamp]]></category>
		<category><![CDATA[summit series]]></category>
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		<description><![CDATA[I just came down from the mountain. An 82 hour life-changing gathering of an amazing community of entrepreneurs, storytellers, and world changers called Summit Series. A number of friends have been asking about it. I am happy to have that &#8230; <a href="http://thomasknoll.info/peak-experience-91140">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>forgiveness</title>
		<link>http://thomasknoll.info/forgiveness-91139</link>
		<comments>http://thomasknoll.info/forgiveness-91139#comments</comments>
		<pubDate>Tue, 24 Jan 2012 14:18:32 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[forgiveness]]></category>
		<category><![CDATA[octribe]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91139</guid>
		<description><![CDATA[Community is not possible without the willingness to forgive one another. Which might also mean, if there is no need for any forgiveness between people in your crowd, you do not truly have community.]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>What qualities make someone a good community manager?</title>
		<link>http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127</link>
		<comments>http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127#comments</comments>
		<pubDate>Wed, 09 Nov 2011 18:09:36 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[cmtymgmt]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[online community]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91127</guid>
		<description><![CDATA[Got a great question today in my inbox, &#8220;what qualities make someone a good community manager?&#8220; First, I can not promote the title community manager, because I do not believe the role is to manage the community. I don&#8217;t think &#8230; <a href="http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Never Say Thanks</title>
		<link>http://thomasknoll.info/never-say-thanks-91104</link>
		<comments>http://thomasknoll.info/never-say-thanks-91104#comments</comments>
		<pubDate>Wed, 03 Aug 2011 17:32:19 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[semantics]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91104</guid>
		<description><![CDATA[A friend in the community space asked me a great question this morning, and I realized I have never written about this. Why do you say, &#8220;A community manager should never use the word, &#8216;thanks&#8217;&#8221;? In my experience, when someone &#8230; <a href="http://thomasknoll.info/never-say-thanks-91104">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>5</slash:comments>
		</item>
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		<title>WIlling to Change</title>
		<link>http://thomasknoll.info/willing-to-change-91100</link>
		<comments>http://thomasknoll.info/willing-to-change-91100#comments</comments>
		<pubDate>Wed, 29 Jun 2011 08:24:53 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[Age of Conversation 2]]></category>
		<category><![CDATA[dydimustk]]></category>
		<category><![CDATA[love your customer]]></category>
		<category><![CDATA[loveyourcustomer]]></category>
		<category><![CDATA[sxsw]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91100</guid>
		<description><![CDATA[Working on a little project and ran across a photo of my contribution to the book, &#8220;The Age of Conversation 2: Why Don&#8217;t They Get It? (amazon affiliate link): I believe this even more now, than I did when I &#8230; <a href="http://thomasknoll.info/willing-to-change-91100">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Epidemiology &#8211; Wikipedia, the free encyclopedia</title>
		<link>http://thomasknoll.info/epidemiology-wikipedia-the-free-encyclopedia-91062</link>
		<comments>http://thomasknoll.info/epidemiology-wikipedia-the-free-encyclopedia-91062#comments</comments>
		<pubDate>Wed, 20 Oct 2010 09:31:48 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[addiction]]></category>
		<category><![CDATA[epidemiology]]></category>
		<category><![CDATA[sharing]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91062</guid>
		<description><![CDATA[Note to self: explore Bradford-Hill criteria (Epidemiology) as model for exploring &#8216;spreadability&#8217; of an idea. Warning: remember, epidemics are bad, so what would make this more like a movement than an epidemic? Strength: A small association does not mean that &#8230; <a href="http://thomasknoll.info/epidemiology-wikipedia-the-free-encyclopedia-91062">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>4</slash:comments>
		</item>
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		<title>First #cmtychat podcast</title>
		<link>http://thomasknoll.info/first-cmtychat-podcast-91041</link>
		<comments>http://thomasknoll.info/first-cmtychat-podcast-91041#comments</comments>
		<pubDate>Wed, 13 Oct 2010 19:02:38 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[#octribe #cmtychat]]></category>
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		<description><![CDATA[]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Community College</title>
		<link>http://thomasknoll.info/community-college-91030</link>
		<comments>http://thomasknoll.info/community-college-91030#comments</comments>
		<pubDate>Sun, 10 Oct 2010 04:00:42 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[cmtymgmt]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[mvp]]></category>
		<category><![CDATA[octribe]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91030</guid>
		<description><![CDATA[I had a thought the other day: &#8220;I wonder how many college students are looking for #cmtymgmt #octribe internships? Thinking about creating &#8220;community college&#8221; =)&#8221; I have not nailed down all the details yet, but I&#8217;m trying to live my &#8230; <a href="http://thomasknoll.info/community-college-91030">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/community-college-91030/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>zappos twitter policy</title>
		<link>http://thomasknoll.info/zappos-twitter-policy-90982</link>
		<comments>http://thomasknoll.info/zappos-twitter-policy-90982#comments</comments>
		<pubDate>Mon, 30 Aug 2010 07:37:48 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[zappos]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90982</guid>
		<description><![CDATA[Spoke on panel this morning about employees tweeting. Zappos employee Twitter policy: &#8220;Be real and use your best judgement.&#8221; [ via @zappos ] If you don&#8217;t trust your employees to tweet freely, it&#8217;s an employee or leadership issue, not an &#8230; <a href="http://thomasknoll.info/zappos-twitter-policy-90982">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/zappos-twitter-policy-90982/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>be part of folk&#8217;s lives in a meaniful way</title>
		<link>http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957</link>
		<comments>http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957#comments</comments>
		<pubDate>Mon, 23 Aug 2010 00:20:26 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[purpose]]></category>
		<category><![CDATA[sharing]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90957</guid>
		<description><![CDATA[&#8220;Ok, but, enough about me&#8230;. lets talk about what you think about me.&#8221; Every time I hear a company, agency, or &#8220;social media guru&#8221; talk about getting something to go viral, I puke in my mouth. Just a little bit. &#8230; <a href="http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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