Category Archives: community
Courting Customers Instead of VCs
If you invest in your customers now, you might find VCs anxious to invest in you.” After 6 years of trying to raise funding for 3 of my startups over the years with zero success I decided to let the market decide and court customers now rather then VC. it’s been a turning point for [...]
Opening a New Chapter
Entrepreneurs tend to be really good at thinking about their product, employees, VCs, term sheets, bottom-line’s and their someday-IPOs. Sometimes, they become so focused on those things that they forget to think about their customers. In the shuffle, customers (who make all the rest possible) are reduced to spreadsheets, or clicks, or eyes-on-page, or some [...]
Raymond Cattell’s 16 Personality Factors
Raymond Cattell’s 16 Personality Factors: I am reading through Raymond Cattell’s 16 Personality Factors this morning, and trying to figure out where I fit on the spectrum for each factor. It also has my wheels spinning about how valuable it might be abstract these out to a community level, to help companies either zero in [...]
My Thanksgiving Away from Home
I didn’t get to spend this thanksgiving with family. They were all in Blanco, TX or Northbranch, MN. Meanwhile, I was in San Francisco, CA. My Seesmic Thanksgiving dinner was as close to a Thanksgiving meal as I had this year. So, I figured I would share it with you. Tweet
change
Obama didn’t win the election. His supporters did. And only his supporters–not Obama–can bring the change he promised. Don’t quit now. thomas knoll Tweet
Ask Seesmic
Some of my favorite words are transparency, honesty, sincerity, genuineness, and authenticity. I love being the community manager for Seesmic, because I get to live these words everyday in my job. One of our users, sean808080, recently took notice of the way we like to interact with our community in his post entitled, “Seesmic – [...]
promise
I have not forgotten you, dear reader. Rather, I think about you often–while sleeping and working. I have not neglected you due to boredom or lazyness but because of a whirlwind of activities and new ventures. I have failed to bring you along on these journeys however, and for that, I am sorry. I am [...]
Customer Service and Community Support for Seesmic
What are you doing? I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won’t duplicate all the information you can find on our blog, but please let me know if you have any questions. Why? I *love* helping people use [...]
in or out
we found that the more ‘flexible’ we made a membership, the less people were likely to use them tara ‘miss rogue’ hunt Tweet
the fewer rules, the better