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	<title>thomas knoll&#187; community</title>
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	<link>http://thomasknoll.info</link>
	<description>thinking out loud - community cultivation &#38; customer development</description>
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		<title>forgiveness</title>
		<link>http://thomasknoll.info/forgiveness-91139</link>
		<comments>http://thomasknoll.info/forgiveness-91139#comments</comments>
		<pubDate>Tue, 24 Jan 2012 14:18:32 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[forgiveness]]></category>
		<category><![CDATA[octribe]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91139</guid>
		<description><![CDATA[Community is not possible without the willingness to forgive one another. Which might also mean, if there is no need for any forgiveness between people in your crowd, you do not truly have community.]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>What qualities make someone a good community manager?</title>
		<link>http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127</link>
		<comments>http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127#comments</comments>
		<pubDate>Wed, 09 Nov 2011 18:09:36 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[cmtymgmt]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[online community]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91127</guid>
		<description><![CDATA[Got a great question today in my inbox, &#8220;what qualities make someone a good community manager?&#8220; First, I can not promote the title community manager, because I do not believe the role is to manage the community. I don&#8217;t think &#8230; <a href="http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Community College</title>
		<link>http://thomasknoll.info/community-college-91030</link>
		<comments>http://thomasknoll.info/community-college-91030#comments</comments>
		<pubDate>Sun, 10 Oct 2010 04:00:42 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[cmtymgmt]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[mvp]]></category>
		<category><![CDATA[octribe]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=91030</guid>
		<description><![CDATA[I had a thought the other day: &#8220;I wonder how many college students are looking for #cmtymgmt #octribe internships? Thinking about creating &#8220;community college&#8221; =)&#8221; I have not nailed down all the details yet, but I&#8217;m trying to live my &#8230; <a href="http://thomasknoll.info/community-college-91030">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/community-college-91030/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>be part of folk&#8217;s lives in a meaniful way</title>
		<link>http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957</link>
		<comments>http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957#comments</comments>
		<pubDate>Mon, 23 Aug 2010 00:20:26 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[purpose]]></category>
		<category><![CDATA[sharing]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90957</guid>
		<description><![CDATA[&#8220;Ok, but, enough about me&#8230;. lets talk about what you think about me.&#8221; Every time I hear a company, agency, or &#8220;social media guru&#8221; talk about getting something to go viral, I puke in my mouth. Just a little bit. &#8230; <a href="http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/be-part-of-folks-lives-in-a-meaniful-way-90957/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Users Are People Too</title>
		<link>http://thomasknoll.info/users-are-people-too-90892</link>
		<comments>http://thomasknoll.info/users-are-people-too-90892#comments</comments>
		<pubDate>Wed, 24 Feb 2010 08:18:00 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[actb]]></category>
		<category><![CDATA[loveyourcustomer]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[seesmic]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90892</guid>
		<description><![CDATA[Just ran across my new favorite #loveyourcustomer hack! Back in the video days of Seesmic it was very easy to &#8216;humanize&#8217; our users. They were real talking faces streaming down our screens all day long. I got to know many &#8230; <a href="http://thomasknoll.info/users-are-people-too-90892">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Three-minute Rule is a Great first step into Customer Development</title>
		<link>http://thomasknoll.info/three-minute-rule-is-a-great-first-step-into-customer-development-90885</link>
		<comments>http://thomasknoll.info/three-minute-rule-is-a-great-first-step-into-customer-development-90885#comments</comments>
		<pubDate>Mon, 22 Feb 2010 19:31:56 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[custdev]]></category>
		<category><![CDATA[customer development]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90885</guid>
		<description><![CDATA[Most companies I have spoken with–who are reluctant to explore the customer development process–feel that talking to customers is too hard and don&#8217;t even know where to begin. The secret (there is no secret) is to just start. It is &#8230; <a href="http://thomasknoll.info/three-minute-rule-is-a-great-first-step-into-customer-development-90885">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Tweets inspired by morning sessions at DreamForce</title>
		<link>http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826</link>
		<comments>http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826#comments</comments>
		<pubDate>Thu, 19 Nov 2009 23:18:13 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[df09]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[twitter]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90826</guid>
		<description><![CDATA[I would love to come back to these tweets and dig in a little further under the surface. But, I wanted to at least quickly capture some of the thoughts inspired by this morning&#8217;s sessions at DreamForce. (The #&#8217;s link &#8230; <a href="http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sustainable Community &#8211; Over Eager Greeter</title>
		<link>http://thomasknoll.info/sustainable-community-over-eager-greeter-90823</link>
		<comments>http://thomasknoll.info/sustainable-community-over-eager-greeter-90823#comments</comments>
		<pubDate>Thu, 19 Nov 2009 22:01:02 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[hospitality]]></category>
		<category><![CDATA[octribe]]></category>
		<category><![CDATA[tummler]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90823</guid>
		<description><![CDATA[Ricardo Nunez made a comment in a previous post, that got me thinking about the transition from &#8220;engage and help everybody&#8221; to &#8220;the community maintaining itself&#8221;? A noble goal for cultivating a community. Though, like infinity, it is a goal &#8230; <a href="http://thomasknoll.info/sustainable-community-over-eager-greeter-90823">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/sustainable-community-over-eager-greeter-90823/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>books on community</title>
		<link>http://thomasknoll.info/books-on-community-90791</link>
		<comments>http://thomasknoll.info/books-on-community-90791#comments</comments>
		<pubDate>Sat, 14 Nov 2009 22:10:35 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[community]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[octribe]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90791</guid>
		<description><![CDATA[Brainstorming titles of books on community with @communitygirl: &#8220;Community: All is Fair in Love and War&#8221; &#8220;Community: These People Kill Me&#8221; &#8220;Community: Love Scales&#8221; [ via tweeeet ] Community: All is Fair in Love and War Community is not all &#8230; <a href="http://thomasknoll.info/books-on-community-90791">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/books-on-community-90791/feed</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>relationships with content</title>
		<link>http://thomasknoll.info/relationships-with-content-90785</link>
		<comments>http://thomasknoll.info/relationships-with-content-90785#comments</comments>
		<pubDate>Fri, 13 Nov 2009 12:21:23 +0000</pubDate>
		<dc:creator>thomasknoll</dc:creator>
				<category><![CDATA[#brokenheartmanifesto]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[elizabethpw]]></category>
		<category><![CDATA[relationships]]></category>
		<guid isPermaLink="false">http://thomasknoll.info/?p=90785</guid>
		<description><![CDATA[&#8220;Here&#8217;s the thing &#8230; it&#8217;s all about the relationships you have w/ your people. And people don&#8217;t have relationships with content. They have a relationship w/ you.&#8221; [ via ElizabethPW on chrisbrogan.com ] I *heart* this so much. Mostly because &#8230; <a href="http://thomasknoll.info/relationships-with-content-90785">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://thomasknoll.info/relationships-with-content-90785/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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