Tag Archives: linkedin

books on community

By thomasknoll | Published: 2009.11.14
Brainstorming titles of books on community with @communitygirl: “Community: All is Fair in Love and War” “Community: These People Kill Me” “Community: Love Scales” [ via tweeeet ] Community: All is Fair in Love and War Community is not all peaches and ponies. It is hard work and messy and beautiful and creative and draining. [...]
Posted in community | Also tagged , | 10 Comments

I hate Community Management

By thomasknoll | Published: 2009.10.27
People’s “relationships” are emergent and thus can’t be managed. That is, they can be influenced but not controlled. [ via Charlie Ehin ] a.k.a. Why I Think ‘manager’ is the worst word to follow the word ‘community’ I prefer the phrase Community Cultivation and try to map all tasks and skills against gardening metaphors: planting [...]
Posted in community | Also tagged , , | 26 Comments

the fewer rules, the better

By thomasknoll | Published: 2009.9.27
Really, the fewer rules, the better. The concept is just if [a customer] calls and there’s an issue, do whatever is necessary to make her happy and really wow her. [ via The Way I Work ] Tweet
Posted in community | Also tagged | 2 Comments

  • (hacking around w/facebook)