Tag Archives: linkedin
I hate Community Management
People’s “relationships” are emergent and thus can’t be managed. That is, they can be influenced but not controlled. [ via Charlie Ehin ] a.k.a. Why I Think ‘manager’ is the worst word to follow the word ‘community’ I prefer the phrase Community Cultivation and try to map all tasks and skills against gardening metaphors: planting [...]
the fewer rules, the better
Really, the fewer rules, the better. The concept is just if [a customer] calls and there’s an issue, do whatever is necessary to make her happy and really wow her. [ via The Way I Work ] Tweet
books on community