Tag Archives: octribe

Users Are People Too

Just ran across my new favorite #loveyourcustomer hack! Back in the video days of Seesmic it was very easy to ‘humanize’ our users. They were real talking faces streaming down our screens all day long. I got to know many of them very well. Literally watching them laugh and cry, some at their lowest moments without [...]
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Tweets inspired by morning sessions at DreamForce

I would love to come back to these tweets and dig in a little further under the surface. But, I wanted to at least quickly capture some of the thoughts inspired by this morning’s sessions at DreamForce. (The #’s link out to the original tweet.) Do you have a visual, defined, roadmap for customer success that [...]
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Sustainable Community – Over Eager Greeter

Ricardo Nunez made a comment in a previous post, that got me thinking about the transition from “engage and help everybody” to “the community maintaining itself”? A noble goal for cultivating a community. Though, like infinity, it is a goal you can never really reach. But, I wanted to share a few observations I’ve made [...]
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Lifetime Customer Value

Yeah, so, I’m a geek, and this is hawt. <network> <item object=”connection”>269</item> <item object=”density”>0.101</item> <item object=”betweenness”>0.225</item> <item object=”closeness”>0.700</item> </network> Someday, remind me to talk to you more about my obsession with Lifetime Customer Value [...]
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books on community

Brainstorming titles of books on community with @communitygirl: “Community: All is Fair in Love and War” “Community: These People Kill Me” “Community: Love Scales” [ via tweeeet ] Community: All is Fair in Love and War Community is not all peaches and ponies. It is hard work and messy and beautiful and creative and draining. People are mean. And people are [...]
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I’m proud of your information linking abilities, now what are you doing?

A couple of things have been picking at scabs on my mind: At a recent SVASE event Steve Blank asked whether people were evangelizing the religion or practicing the religion. (mp3) There are a shit-ton (not sure if that’s metric or not) of links and quotations on twitter. “Wanted to buy a book at SFMOMA this morning, [...]
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I hate Community Management

People’s “relationships” are emergent and thus can’t be managed. That is, they can be influenced but not controlled. [ via Charlie Ehin ] a.k.a. Why I Think ‘manager’ is the worst word to follow the word ‘community’ I prefer the phrase Community Cultivation and try to map all tasks and skills against gardening metaphors: planting seeds mindfulness about environmental [...]
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Courting Customers Instead of VCs

If you invest in your customers now, you might find VCs anxious to invest in you.” After 6 years of trying to raise funding for 3 of my startups over the years with zero success I decided to let the market decide and court customers now rather then VC. it’s been a turning point for me [...]
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Opening a New Chapter

Entrepreneurs tend to be really good at thinking about their product, employees, VCs, term sheets, bottom-line’s and their someday-IPOs. Sometimes, they become so focused on those things that they forget to think about their customers. In the shuffle, customers (who make all the rest possible) are reduced to spreadsheets, or clicks, or eyes-on-page, or some [...]
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Raymond Cattell’s 16 Personality Factors

Raymond Cattell’s 16 Personality Factors: I am reading through Raymond Cattell’s 16 Personality Factors this morning, and trying to figure out where I fit on the spectrum for each factor. It also has my wheels spinning about how valuable it might be abstract these out to a community level, to help companies either zero in on [...]
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