thomas knoll» octribe http://thomasknoll.info thinking out loud - community cultivation & customer development Sun, 20 May 2012 00:43:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 forgiveness http://thomasknoll.info/forgiveness-91139 http://thomasknoll.info/forgiveness-91139#comments Tue, 24 Jan 2012 14:18:32 +0000 thomasknoll http://thomasknoll.info/?p=91139 http://thomasknoll.info/forgiveness-91139/feed 6 What qualities make someone a good community manager? http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127 http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127#comments Wed, 09 Nov 2011 18:09:36 +0000 thomasknoll http://thomasknoll.info/?p=91127 Continue reading →]]> http://thomasknoll.info/what-qualities-make-someone-a-good-community-manager-91127/feed 1 Never Say Thanks http://thomasknoll.info/never-say-thanks-91104 http://thomasknoll.info/never-say-thanks-91104#comments Wed, 03 Aug 2011 17:32:19 +0000 thomasknoll http://thomasknoll.info/?p=91104 Continue reading →]]> http://thomasknoll.info/never-say-thanks-91104/feed 5 Community College http://thomasknoll.info/community-college-91030 http://thomasknoll.info/community-college-91030#comments Sun, 10 Oct 2010 04:00:42 +0000 thomasknoll http://thomasknoll.info/?p=91030 Continue reading →]]> http://thomasknoll.info/community-college-91030/feed 0 love people, use techniques http://thomasknoll.info/love-people-use-techniques-90933 http://thomasknoll.info/love-people-use-techniques-90933#comments Sat, 21 Aug 2010 23:59:43 +0000 thomasknoll http://thomasknoll.info/?p=90933 http://thomasknoll.info/love-people-use-techniques-90933/feed 0 customers don’t go to your site for the features, they go for the content http://thomasknoll.info/customers-dont-go-to-your-site-for-the-features-they-go-for-the-content-90922 http://thomasknoll.info/customers-dont-go-to-your-site-for-the-features-they-go-for-the-content-90922#comments Thu, 19 Aug 2010 17:43:53 +0000 thomasknoll http://thomasknoll.info/?p=90922 Continue reading →]]> http://thomasknoll.info/customers-dont-go-to-your-site-for-the-features-they-go-for-the-content-90922/feed 0 Apple Support Communities – Discussions aren’t Social? http://thomasknoll.info/apple-support-communities-discussions-arent-social-90918 http://thomasknoll.info/apple-support-communities-discussions-arent-social-90918#comments Tue, 17 Aug 2010 18:01:48 +0000 thomasknoll http://thomasknoll.info/?p=90918 Continue reading →]]> http://thomasknoll.info/apple-support-communities-discussions-arent-social-90918/feed 6 Users Are People Too http://thomasknoll.info/users-are-people-too-90892 http://thomasknoll.info/users-are-people-too-90892#comments Wed, 24 Feb 2010 08:18:00 +0000 thomasknoll http://thomasknoll.info/?p=90892 Continue reading →]]> http://thomasknoll.info/users-are-people-too-90892/feed 8 Tweets inspired by morning sessions at DreamForce http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826 http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826#comments Thu, 19 Nov 2009 23:18:13 +0000 thomasknoll http://thomasknoll.info/?p=90826 Continue reading →]]> http://thomasknoll.info/tweets-inspired-by-morning-sessions-at-dreamforce-90826/feed 0 Sustainable Community – Over Eager Greeter http://thomasknoll.info/sustainable-community-over-eager-greeter-90823 http://thomasknoll.info/sustainable-community-over-eager-greeter-90823#comments Thu, 19 Nov 2009 22:01:02 +0000 thomasknoll http://thomasknoll.info/?p=90823 Continue reading →]]> http://thomasknoll.info/sustainable-community-over-eager-greeter-90823/feed 0