Comments on: Watching: Customer Service is the New Marketing http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602 thinking out loud - community cultivation & customer development Wed, 08 Feb 2012 15:59:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: .:dydimustk:. » Blog Archive » Customer Service and Community Support for Seesmic http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602#comment-532 .:dydimustk:. » Blog Archive » Customer Service and Community Support for Seesmic Fri, 11 Apr 2008 08:58:17 +0000 http://dydimustk.com/blog/?p=90602#comment-532 <p>[...] a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 [...]</p> [...] a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 [...]

]]> By: .:dydimustk:. » Blog Archive » Customer Service and Community Support for Seesmic http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602#comment-531 .:dydimustk:. » Blog Archive » Customer Service and Community Support for Seesmic Fri, 11 Apr 2008 08:58:15 +0000 http://dydimustk.com/blog/?p=90602#comment-531 <p>[...] a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 [...]</p> [...] a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 [...]

]]> By: Mike Bruder http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602#comment-530 Mike Bruder Wed, 30 Jan 2008 02:00:15 +0000 http://dydimustk.com/blog/?p=90602#comment-530 <p>I agree that Apple customer service has been great. However, I think they are outgrowing their tiny stores in Minnesota. I walked in a few minutes late to a Genius Bar appointment the other night, and they had so many people back logged they couldn't even squeeze me in. You go late to a Dr. appointment, and they squeeze you in. You go late to a dentist appointment and they squeeze you in. Seems a little crazy that I was told to come back another time.</p> I agree that Apple customer service has been great. However, I think they are outgrowing their tiny stores in Minnesota. I walked in a few minutes late to a Genius Bar appointment the other night, and they had so many people back logged they couldn’t even squeeze me in. You go late to a Dr. appointment, and they squeeze you in. You go late to a dentist appointment and they squeeze you in. Seems a little crazy that I was told to come back another time.

]]> By: dydimustk http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602#comment-529 dydimustk Fri, 18 Jan 2008 06:26:14 +0000 http://dydimustk.com/blog/?p=90602#comment-529 <p>Pa, so true! I <em>have</em> had problems with several of my macs, and ipods, and airport express. Everytime, I take it in to the apple store, tell them what's wrong, and they hand me a new one, or fix it in a matter of days. That's worth a few extra $ to me.</p> <p>I'm always amazed when I receive poor customer service from a company. It just doesn't even make sense. To extend my previous example. It makes no sense to me that Apple is charging their iPodTouch customers $20 to upgrade their firmware. Inexcusable.</p> Pa, so true! I have had problems with several of my macs, and ipods, and airport express. Everytime, I take it in to the apple store, tell them what’s wrong, and they hand me a new one, or fix it in a matter of days. That’s worth a few extra $ to me.

I’m always amazed when I receive poor customer service from a company. It just doesn’t even make sense. To extend my previous example. It makes no sense to me that Apple is charging their iPodTouch customers $20 to upgrade their firmware. Inexcusable.

]]> By: William "Papa" Meloney http://thomasknoll.info/watching-customer-service-is-the-new-marketing-90602#comment-528 William "Papa" Meloney Thu, 17 Jan 2008 16:45:11 +0000 http://dydimustk.com/blog/?p=90602#comment-528 <p>For many years now I have responded to my co-worker's, "What computer should I buy?" (they seem to think us IS guys know something about PCs) with this stock answer: When, not if, you PC needs support who offers the best Customer Service?</p> For many years now I have responded to my co-worker’s, “What computer should I buy?” (they seem to think us IS guys know something about PCs) with this stock answer: When, not if, you PC needs support who offers the best Customer Service?

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