Customer Service and Community Support for Seesmic

raccoon in circle.jpg

What are you doing?
I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won’t duplicate all the information you can find on our blog, but please let me know if you have any questions.

I *love* helping people use technology. It is exciting to see people have that ah hah moment, where they start enjoying a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 as the year of the people. I sought out Seesmic, because they have a track record of being community driven and customer focused. My goal is to help make Seesmic renown for having the best support and customer-company relationship.

For those of you who have been waiting for this update for a while, I’m sorry it has taken so long to write this. I hope you know I wasn’t trying to hide anything from you, I just wouldn’t have time to go through the same set of questions multiple times. The last two days have been like drinking from a fire hydrant. I don’t expect the flow will slow down anytime soon, I’ll just learn to ride it.

Now that you have the broad strokes, feel free to blast me with questions in the comments!