Watching: Customer Service is the New Marketing

Learn how smart organizations are turning customer service from just a cost center into an engine for building culture and creating evangelists.

[ via Customer Service is the New Marketing / February 4, 2008 / San Francisco, CA ]

To whom it may concern,
Please send me to this conference. These are the thoughts I have been thinking, and these are the other people who are thinking these same thoughts. It would be great to connect and learn. If you are not going to send me to this conference, then please learn what this conference is about. This is the future. Stop wasting your money on advertising, and start investing in your customers.

Thomas Knoll