zappos twitter policy

Spoke on panel this morning about employees tweeting. Zappos employee Twitter policy: “Be real and use your best judgement.”

[ via @zappos ]

If you don’t trust your employees to tweet freely, it’s an employee or leadership issue, not an employee Twitter policy issue.

[ via @zappos ]


  • Remarkably similar to the old Nordstrom Employee Handbook:

    Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

  • I *love* that! Where did you find out about it?

  • The Nordstrom handbook was kind of urban legend for everyone in retail when I was in high school/college. I guess the brutal, awesome simplicity of it stuck with me here 12 years later.