Really, the fewer rules, the better. The concept is just if [a customer] calls and there’s an issue, do whatever is necessary to make her happy and really wow her.
[ via The Way I Work ]
the fewer rules, the better
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2 responses to “the fewer rules, the better”
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Is it possible for /how can
a large company’s customer service operate this way?
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Yes. It is possible.
Nordstrom, for example, is famous for great service.
Lots of things get in the way, of course.
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