@thomasknoll

Customer Service and Community Support for Seesmic

raccoon in circle.jpg

What are you doing?
I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won’t duplicate all the information you can find on our blog, but please let me know if you have any questions.

Why?
I *love* helping people use technology. It is exciting to see people have that ah hah moment, where they start enjoying a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 as the year of the people. I sought out Seesmic, because they have a track record of being community driven and customer focused. My goal is to help make Seesmic renown for having the best support and customer-company relationship.

BTW
For those of you who have been waiting for this update for a while, I’m sorry it has taken so long to write this. I hope you know I wasn’t trying to hide anything from you, I just wouldn’t have time to go through the same set of questions multiple times. The last two days have been like drinking from a fire hydrant. I don’t expect the flow will slow down anytime soon, I’ll just learn to ride it.

Now that you have the broad strokes, feel free to blast me with questions in the comments!

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Comments

27 responses to “Customer Service and Community Support for Seesmic”

  1. coComment – Site

    view blog

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  2. Levite Chronicles

    m looking forward to meeting people I know but haven’t seen. Becky McCray and I have written and twittered and worked together on the Great Big Small Business Show. I’ve written guest posts for Liz Strauss, Joanna Young, and Robert Hruzek.Thomas Knollwas part of our Lent2008 community. Chris Cree, Rick Mahn, Phil Gerbyshak, Karen Hanrahan (at least) have shown up in the comments on this blog. In short, I get to interact face-to-face with I’ve shared a part of my life with. It is scary and

    Reply
  3. kingdom praxis | a.k.a. eliacín’s blog

    ended around 9:30 p.m., but many stayed around for coffee and more informal-networking-get to know each other chatting. Some of us hit the road for some good belgian beer and more conversation at the Die Bier Stube. Bloggers that were present:Thomas KnollDave Laird Karen Ward Steve Lewis Justin Beader Thomas starting the conversation. You can tell the geeks from the non-geeks. Of 6 computers, only 1 was a PC.

    Reply
  4. Kicking and SCREAMING

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

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  5. Mother of all money blogs

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  6. The Internet Entrepreneur Diary

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  7. puntiglio.com

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  8. MoneyTP – Your Frugal Syndication Blog

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  9. Amabanal Network

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  10. News for Bloggers

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  11. Blog Tips to Help You Make Money Blogging – ProBlogger

    @texasag90 #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx No Hype But Some People Should Probably Read This by @AndyBeard Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebeladopt/adapt/applyby @dydimustk Holding Hands is CHILD ABUSE! by @thepsychoexwife Hard Lessons for Entrepreneurs by @sbpalding Take great photos with a point and shoot! by @sduffyphotos 13 Ways to Move Big Files on the Web

    Reply
  12. Weblog » Emergent Village

    are not, to my thinking, Emergent at all.” (Heck, we’ve got “not emergent” books, as well.) Tony Jones agreed. So did Mike Morrell, Anthony Smith, and others in the comments on Reiss’ article. Writing on his personal blog last month,Thomas Knoll lamented, “I offered to write a book for Emergent???. They laughed, because I don???t have a platform. It takes a whole lot of promotion and potential buyers to get a traditionally published book to ‘tip’, and make a profit. So, I understand.

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  13. Joffrey’s Java Beta Test

    http://www.katalinamau.com http://brian.recchia.name http://www.tiboat8h00.com/perso http://www.droolkitty.com http://cuppa-cuppa.blogspot.com http://www.homesteadblogger.com/p… http://anewandafresh.blogspot.comhttp://dydimustk.com/bloghttp://www.eiain.co.uk/wp/ http://disconotdisco.com/ http://godslightuponme.blogspot.com http://blakehall.org http://blog.paravisinicoffee.com http://the-rough-edges.blogspot.com http://blog.okaiji.com

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  14. Not An MBA » fiercely independent

    I understand

    Reply
  15. Forty Faces

    • Sreejith Kumar • Stephen • Steve Rubel (photo source) • Steven Clark • Sudakar (duh) • Suresh Kumar • susie • Synergizement • Tabbycat • TDavid • Thog •Thomas Knoll• Tim Samoff • Tom Evslin • Tony Steidler • Trish G. • Ugo Cei • Varun Mayan • Vasanth Dharmaraj • Vince Chan • vox efx • Warner Crocker • Wendy Cheng (photo source

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  16. coComment – Site

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  17. bear Avatar
    bear

    Welcome to the team dude!

    Reply
  18. Mierow Avatar
    Mierow

    Awesome! I can’t wait to see/hear what you do next 🙂

    Reply
  19. porridge Avatar
    porridge

    Congrats, man! V.cool!

    Reply
  20. Mike Bruder Avatar
    Mike Bruder

    This is really awesome! Where will you be located? When do you start?

    Reply
  21. Rick Mahn Avatar
    Rick Mahn

    Thomas, I know this is the absolute best thing to happen to Seesmic. They’ve been doing a good job interacting with their user base, but with your passion to help others, this great platform will become even better.

    Congratulations!

    ~Rick

    Reply
  22. Connie Bensen Avatar
    Connie Bensen

    Congratulations to my Twitter friend! That is totally awesome! It was great to see you at the SM breakfast this morning (I was on the back channel, but hope to attend in May!).

    Reply
  23. SMB MSP

    […] a really great two hours & so much fun to see many people that I’ve met on Twitter! And @dydimustk announced his new role with Seesmic as their Customer Service & Community Support […]

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  24. Rick Mahn

    […] like to congratulate my friend Thomas Knoll on becoming the new Seesmic Customer Service and Community Support person.  Thomas has a great interest in helping people use technology, and an easygoing manner […]

    Reply
  25. fred2baro Avatar
    fred2baro

    Great !! i will be happy to help you with the french community, I’m well know by the tech team – yes i’m that troll 😉 . Can’t wait to see you go thru things … and to sort all this things out .

    Reply
  26. sean808080 Avatar
    sean808080

    hey there! i hope you’re getting settled nicely in SF. just a note to say i’ve been very impressed with the way seesmic has approached customer service.

    i’m so impressed that i
    wrote a little blog post on this awesome level of transparency.

    keep up the good work!

    http://sean808080.com/blog/seesmic-raising-the-bar if the html above doesn’t work.

    Reply
  27. bear Avatar
    bear

    Welcome to the team dude!

    Reply

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